Maintenance and Service

SERVICE AND MAINTENANCE

Maintenance and service

Maintenance service tips

Ceramic maintenance

In order to prolong the service life of porcelain products, please pay attention to your daily use!

Fragile items, take care to avoid collision with hard objects.

In case of stubborn tea stains and dirt, you can use vinegar or lemon meter to soak and clean.

Avoid scalding when holding hot water and other heat source food.

For large porcelain tableware suit, ensure that the product is placed smoothly, and the various parts in the tableware suit should be stored in categories to avoid collision or extrusion.

Avoid contact with alcohol, perfume and other chemicals to avoid corrosion or discoloration of the product surface.

Try to avoid exposing porcelain products to strong direct sunlight or strong light for a long time to prevent the surface of the product from fading or discoloration.

Please clean in time after use. Do not use steel wool and other sharp sanitary ware cleaning to avoid scratching the gold surface and glazed surface, should be lightly wiped with cotton cloth scrub.

Products with gold and silver edge decoration are not recommended to put in the dishwasher, do not put in the microwave oven or disinfection cabinet with ultraviolet function.

Service

Qianfengyueci & genuine goods Guarantee

[Qianfengyueci Tmall Flagship Store] [Qianfengyueci Jingdong Official Flagship Store]]
It is a brand direct store officially authorized by Qianfengyueci of Zhejiang Nansong Porcelain Industry. All products in the store have undergone strict inspection.

"The quality and after-sales service of products purchased by the official flagship store of non Qianfengyueci will not be guaranteed."

Professional customer service team

Nansong porcelain has a professional customer service team, ready to answer your questions about products, maintenance, after-sales and other aspects.

If you have any questions or needs, please feel free to contact us and we will serve you wholeheartedly.
Customer service is on duty from 9:00 to 22:00 from Monday to Sunday (except for national holidays during the Spring Festival)

+86-0571-86318398

Maintenance service small knowledge

LITTLE KNOWLEDGE

of maintenance service

The following natural phenomena may occur in the process of porcelain making non-quality problems and do not affect daily use

【Small dents】

The production involves multiple manual processes, so uneven moisture in the clay may lead to tiny dimples during the firing process. This is a natural phenomenon in the handmade process and also reflects the unique charm of porcelain.

【Little black dot】

Due to our commitment to using natural materials to make porcelain and not using chemical materials to remove iron content, iron-containing minerals may cause small black spots on the surface of the porcelain during the high-temperature firing process. Please rest assured that this is a normal phenomenon, will not affect the use of the porcelain at all, and is harmless to human health.

【Small pores】

During the high-temperature firing process, gas escaping from the glaze surface may create small bumps and depressions, which is a common phenomenon in the porcelain-making process and is nothing to worry about.

【Phnom penh thickness】

The gold edge decoration is hand-painted by craftsmen with over ten years of experience, so the variation in brushstroke pressure and temperature changes during firing may result in slight differences in the thickness of the gold edge, which is also the uniqueness of handmade products.

【Color difference】

Due to factors such as lighting and individual monitor resolution, the product images may have some color difference from the actual product. Please refer to the color of the actual product received.